How it works
Refunding a ticket is always at the discretion of the airline. Your confirmation email will list whether your booking is refundable under "cancellations" at the bottom of the receipt.
If you are cancelling due to death or illness, we may be able to apply for a goodwill refund with the airline.
How long will a refund take to post to my account?
If you've cancelled a booking within the free cancellation period (usually within 24 hours), then the charge will either drop off from your account or you will receive a refund within about 3-10 business days.
If you've cancelled a refundable booking, you will see a refund from the airline within about 7-10 business days, but it can sometimes take up to 2 billing cycles to post on your end.
Our agreement with most lost cost carriers such as Spirit Airlines or Allegiant Air requires that we collect the funds directly and then forward payment to the airline from Hopper’s account. This is why you may have seen an unfamiliar card number listed for the payment on your booking.
Not to worry! We are able to process the refund via our payment processor. All we need is for you to forward the confirmation of cancellation and refund provided to you by the airline and we will reimburse you promptly. You can forward this to firstname.lastname@example.org. Please be sure to include the following information:
- Hopper confirmation code for the booking
- Airline confirmation code
- Email address and phone number associated to your Hopper account