How it works
If you’ve booked with any of the airlines listed below, the booking is managed directly by the airline and you’ll need to contact them to make any changes or cancellations. Hopper is unable to manage your booking for these airlines.
Awaiting on a refund from one of these carriers?
Our agreement with most lost cost carriers such as Spirit Airlines or Allegiant Air requires that we collect the funds directly and then forward payment to the airline from Hopper’s account. This is why you may have seen an unfamiliar card number listed for the payment on your booking.
Not to worry! We are able to process the refund via our payment processor. All we need is for you to forward the confirmation of cancellation and refund provided to you by the airline and we will reimburse you promptly. You can forward this to firstname.lastname@example.org. Please be sure to include the following information:
- Hopper confirmation code for the booking
- Airline confirmation code
- Email address and phone number associated to your Hopper account
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