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I canceled my booking but didn’t get a refund for the Hopper fee. Why?

The Hopper fee is a small service charge that goes toward the costs of storing massive amounts of flight data, providing you with an accurate airfare prediction, and processing your booking. It is included in the total fare shown in the app.

For trips departing from US airports:

At this time, the Hopper fee is non-refundable unless you cancel your booking within 24 hours of purchase for a full refund.

For trips departing from Canadian airports:

At this time, the Hopper fee is non-refundable unless you cancel your booking by 11:59pm Mountain Time (UTC-07:00) on the same day of purchase.

For trips departing from all other airports:

At this time, the Hopper fee is non-refundable unless you cancel your booking within 24 hours of purchase for a full refund.